SHIPPING POLICY
We strive to hold our shipping costs to an absolute minimum on every order, which is why we're glad to offer free shipping on all domestic orders!!! As of now the ONLY items that DO NOT have free shipping are the Skateboard Decks in our Deathgear Products Shop. (everything else in the shop ships free) The skateboard decks shipping is calculated at checkout, and you'll receive helpful tracking information once your order is processed. Standard Ground delivery windows are generally 4-10 business days.
Orders are hand-packed when we receive them and are usually shipped within 48 hours. If there was ever to be a unexpected issue and your purchase might be delayed, we will contact you immediately. Also keep in mind, during the busy Holiday Season’s and other times of high volume shipping your order may take longer to process. Since each Crystal product is uniquely one-of-a-kind, we try to provide the most complete set of photos possible for each product. All jewelry is uniquely handmade and given that given that Crystals are Natural and come from the Earth, they each possess their own unique striations and patterns which set them apart. Please keep this in mind when purchasing from Crystal Galaxies! However, if you find yourself dissatisfied with your item(s), please reach out to us within 14 days of your purchase, and refer to our Refund Policy. Additionally, we cannot accept returns for candles, soaps, aromatherapy products or incense.
If anything in your shipment arrives damaged or broken, please reply back to the shipping confirmation email (or send an email to margaret.crystalgalaxies.com) and we will be more than happy to help.
We take excellent care during the order packing process and pride ourselves on ensuring your Crystal Galaxies piece gets to you safely.
~ Ms. Margaret The Raccoon Galaxy Princess and Crystal Galaxies Family
